Convenience Services
Overdraft Protection Services
Protect your checking account. Sometimes things don’t go as we plan, and that can mean not having enough funds in our checking account to cover a retail transaction. To help members avoid this occasional problem, Neighborhood Credit Union offers two different options.
Courtesy Pay is a customized service where we consider paying a debit card transaction, ATM withdrawal, or ACH even if you don't have enough money in your account at that moment. However, if you are enrolled into Transfer Pay, a transaction will be covered by transferring your own money from a savings account or Line of Credit.
Alerts & Controls
Located under Card management in Online Banking and the MyNCU Mobile App, Alerts and Controls give our members complete control on how and where your debit or credit card works.
This feature is more than just turning your card on or off and receiving alerts. You can also block transactions that you didn’t make on the following:
- Merchant types (Travel, restaurants, and gas stations)
- Transactions such as ATM, Mail/Phone Order, and Online
- International Merchants
- Spending limits
Conveniently and securely:
- deposit cash and checks
- make a loan payment
- video with a branch representative during business hours
- and more!
ITMs are currently available at the following locations: Anna, Arlington, Coppell, Duncanville, Lancaster, Grand Prairie, Mesquite, North Dallas, Oak Cliff, Prosper, Waxahachie and Uptown.
Surcharge-Free ATMs with MoneyPass & Allpoint
Our members have access to over 90,000 surcharge-free ATMs as a part of the MoneyPass and Allpoint ATM Networks. A surcharge is when the owner of the ATM charges the ATM user a fee and some can get as high as $5.
Neighborhood Credit Union’s partnerships with MoneyPass and Allpoint opens up almost 100,000 ATMs to members free of this surcharge.
Wire Transfers
We offer both domestic and international wire services. For wire fees, please see the Rates & Fees page.
Initiate a Transfer
To initiate a wire transfer, please call our Member Service Center at 214.748.9393.
Safe Deposit Boxes
Safe deposit boxes are available at low annual costs. See the Rates & Fees page for pricing and locations.
Rent a Box
To take advantage of this service, schedule a virtual appointment today.
Direct Deposit & Go Direct®
Authorize your employer or the government to directly deposit your income or Social Security checks into your Neighborhood Credit Union accounts.
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Direct Deposit
You can authorize your employer or the government to directly deposit your funds into the Neighborhood Credit Union accounts of your choice. Some to savings, some to checking and some to your Christmas Club account? No problem! Just tell us how much and where, and we’ll take care of the rest.
Complete the form and give to your employer with a voided check or deposit slip. The Routing Number is 311079270 and enter the mailing address as P.O. Box 803476 Dallas, TX 75380-3476
Go Direct®
Still getting Social Security or SSI checks? Switching to direct deposit takes only a few minutes.
It’s safer: Direct deposit eliminates check fraud and helps protect against identity theft.
It’s easier: You don’t have to leave home to cash or deposit your check.
It gives you more control: No more waiting, you have immediate access to your money on payment day.
For more information, call (800) 333-1795 or visit Go Direct(Opens in a new Window).
Account Finder
Not sure where to start? Let us narrow down products that may be the solution to what you’re looking for!
Frequently Asked Questions
Courtesy Pay is a service we provide where we consider paying a debit card transaction, ATM withdrawal, or ACH even if you don't have enough money in your account at that moment. Some members appreciate the peace of mind that a debit card purchase won't be declined at the store register or paying a bill. Learn more here.
Overdraft Protection uses money from another account of yours instead of temporarily borrowing money from the credit union through Courtesy Pay to cover a debit card transaction, ATM withdrawal, or ACH transaction overdraft. If you have linked a savings account or Line of Credit and there are enough funds to cover the transaction, we'll automatically transfer the money from that account, saving you the hassle of a Courtesy Pay fee and charge a low $5 transfer fee instead. Learn more here.
You can set up direct deposit by filling out this form or the pre-filled form in Online Banking.
Visit our Open Account or Apply for a Loan page for an overview of products we offer, where you'll be able to easily and quickly open an account online. If you'd prefer to work with a specialist directly, make a virtual appointment and we'll be happy to help.
If you're unsure of what checking or savings product would be right for you, use our Account Finder tool.