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Neighborhood Credit Union
Routing #311079270
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Routing #311079270
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Routing #311079270
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Routing #311079270
Frequently Asked Questions
General Account Information
Personal Information
How do I update my address and contact information?
Where can I find routing and account numbers?
Account Balance and Transfers
How can I check my account balance?
How can I check the status of my deposit?
Where can I find Zelle FAQs?
Services
How can I manage my account from home?
Can I order checks online?
Where can I find Zelle FAQs?
How do I securely upload a file?
How do I get my year-end tax forms?
Do you have notary services? What do I need to bring?
ITMs, ATMs, & Cash Withdrawals
What is an ITM?
What is the cash withdrawal limit at the ITMs?
What is the cash withdrawal limit at a branch?
What is the cash withdrawal limit at an ATM?
What is the daily limit for withdrawing cash at the ATMs?
Debit Card & Credit Card Assistance
Debit Card
How do I activate my debit card?
How do I change my debit card PIN number?
Why is my debit card being declined or not authorizing?
How do I report my debit card lost or stolen?
How can I make a debit card dispute?
What is the debit card dispute process?
MyNCU Card Lock
How do I access and use MyNCU Card Lock?
How long does take for a change to take place?
How long will my card be turned off?
Will turning off my debit card impact any pending transactions already authorized?
Will turning off my debit card impact recurring payments?
Credit Card
How can I dispute a charge on my credit card?
Loans
General
How can I check the status of my loan application?
How do I finish a loan application I've already started?
Loan Payments
How can I make my loan payment?
Where can I make my loan payment online?
Applying for an Auto Loan
Can I get pre-approved for an auto loan?
How do I apply for an auto loan?
How long is an approved interest rate offer valid?
What is the minimum/maximum loan amount?
What documentation do I need?
Why is a longer term loan not always better?
Auto Insurance and Warranty
Am I able to purchase GAP, Dent Guard, or Extended Warranty protection separately?
Courtesy Pay
What is a Courtesy Pay limit?
View answer
When you say I have a $1,500 Courtesy Pay limit does that mean you are giving me extra money in my account
?
View answer
Does it mean I will always have access to that money
?
View answer
If I have Courtesy Pay on my account, does it mean you will pay my item(s)
?
View answer
You keep saying good standing what does that mean
?
View answer
What happens if I don’t want to be in the Courtesy Pay service
?
View answer
If I have the Courtesy Pay service on my account and keep enough money in it to pay for all my purchases will you still charge me
?
View answer
Am I signing up to pay these fees
?
View answer
Why is that fee so high
?
View answer
I don’t want you to pay items when I don’t have enough money. What do I do
?
View answer
When you say link accounts together what do you mean
?
View answer
Does linking accounts together (overdraft protection) cost me anything?
View answer
What happens if I don’t have enough money in my linked account
?
View answer
I never overdraw my account, should I sign up for the Courtesy Pay service
?
View answer
Online Banking
Online Banking
How do I enroll in Online Banking?
Where can I find routing and account numbers?
How do I reset my account password?
Can I order checks online?
How do I securely upload a file?
How can I learn more about Bill Pay?
eStatements
How do I sign up to receive eStatements?
Where do I view my eStatements or get a copy?
Is there a fee for paper banking statements?
MyNCU Mobile App
Where can I download the MyNCU Mobile App?
How do I reset my login information from the MyNCU Mobile App?
How can I manage my account from home?
How do I securely upload a file?
Mobile Deposit
How do I sign up for Mobile Deposit?
When can I start using Mobile Deposit?
How should I endorse the check for Mobile Deposit?
What types of checks are not allowed for Mobile Deposit?
How soon will funds be available?
What are my deposit limits for Mobile Deposit?
How do I know if my mobile deposit was accepted?
Credit Score
Where can I find Credit Score FAQ?
Send Money with Zelle
®
Where can I find Zelle FAQs?
Insurance
How do I start a MyNCU Member Protect claim?
General Membership
Membership
How do I request credit union documents?
Switching to Neighborhood CU
How do I switch my direct deposit to my new Neighborhood CU account?
How do I switch my automatic payment or withdrawals to Neighborhood CU?
NCU@Work
What is NCU@Work?
What is a "SEG" Partner?
What are the companies that are involved with NCU@Work?
I work for the HR department at my company; how do I find out more about NCU@Work?