What to Know about Kasasa Checking Name Change
We’re changing the name of our checking accounts!
As of January 1, 2023, Neighborhood Credit Union will be moving away from the Kasasa network. Kasasa Cash, Kasasa Cash Back, and legacy Kasasa Tunes checking accounts will have new names and be administered directly by Neighborhood Credit Union.
Which checking accounts are changing?
- All Kasasa Cash accounts will be changed to High Yield Checking Accounts.
- All Kasasa Cash Back accounts and all legacy Kasasa Tunes accounts will be changed to Cash Back Checking Account.
Will anything else change with my checking account?
- For Kasasa Cash and Kasasa Cash Back, no, the only thing changing will be the account name.
- The account number, rewards, and account perks of each account will remain the same.
- The Qualification Cycle, however, will now be calculated based on the full calendar month.
- For Kasasa Tunes members:
- Kasasa Tunes is changing to Cash Back Checking account. Qualifying members will now have the opportunity to earn more cash back without iTunes of Amazon restrictions! Qualifying accounts can earn up to $9 dollars in cash back each monthly qualification cycle. This is an increase of $4 from the Tunes account.
- The account number will remain the same.
- The Qualification Cycle, however, will now be calculated based on the full calendar month.
Do I need to do anything?
After January 1, we encourage you to confirm your scheduled and recurring transfers are processing correctly and that custom account names have not been reset.
January 1, 2023
Checking account names officially take place. After January 1, we encourage you to confirm your scheduled and recurring transfers are processing correctly and that custom account names have not been reset.
For Kasasa Cash and Kasasa Cash Back, account numbers, rewards, and account perks of each account will remain the same.
For Kasasa Tunes, account numbers will remain the same but the account will be changed to Cash Back.
- 15 or more Signature/Tap To Pay or PIN based Debit or Credit Card transactions per month for $5 or more each swipe.
- Have one (1) automatic ACH payment or direct deposit post and settle per month.
- Be enrolled in eStatements and decline paper statements.
- 15 or more Signature/Tap To Pay or PIN based Debit or Credit Card transactions per month for $5 or more each swipe.
- Have one (1) automatic ACH payment or direct deposit post and settle per month.
- Be enrolled in eStatements and decline paper statements.
Those who qualify for the $5 iTunes or Amazon account credit in December will instead receive a $5 cash deposit in January.
Rather than a period that is dependent upon the Monthly Statement Cycle, the Qualification Cycle will now be calculated based on the full calendar month.
- 15 or more Signature/Tap To Pay or PIN based Debit or Credit Card transactions per month for $5 or more each swipe.
- A total of $500 in ACH direct deposits post and settle
- Be enrolled in eStatements and decline paper statements.
- 15 or more Signature/Tap To Pay or PIN based Debit or Credit Card transactions per month for $5 or more each swipe.
- A total of $500 in ACH direct deposits post and settle
- Be enrolled in eStatements and decline paper statements.
While the name of your CD may be new, rest assured that the terms, rate, and maturity date will not change.
Please note that your CD will automatically renew, and you have 10 days before the maturity date to update or cancel your auto-renewal. To do so, please contact us at 214-748-9393.
Click here to view all CD options available.
Current Loans
If you have a loan through Pollock Employees CU, it has now been transferred over to Neighborhood CU.
- The terms, payment amount, and due date will not change.
- Automatic payments or bill pay will need to be set up again with your new account information. (If you are having trouble setting up automatic payments from another bank in your online banking, contact 214-748-9393 ex. 2609, or email LoanServicing@myncu.com.)
- Don't forget to update your auto insurance information, if applicable. (see next FAQ dropdown)
- Note: If the loan payment was previously automatically withdrawn from your payroll, we are not able to accommodate this type of payment method.
To view all payment method options, click here. If you are having trouble setting up automatic payments from another bank in your online banking or for assistance on your current loan, contact 214-748-9393 ex. 2609, or email LoanServicing@myncu.com.
Loans at Neighborhood CU
We have several loan opportunities and products with competitive rates:
For assistance from a loan officer about a new loan, contact 972-629-7889, or email LCR@myncu.com.
What is needed to meet proof of insurance requirements?
- Neighborhood Credit Union Listed as Lienholder
- Full collateral description, including VIN
- Comprehensive & Collision coverage with a maximum of $1250 deductible
- The current Effective and Expiration dates of the coverage
Submit Your Proof of Insurance
Submit your insurance information in a quick, easy and secure manner online. Click here to submit insurance information online(Opens in a new Window).
Alternatively, you may submit proof by mail or fax:
- Have your insurance agent call 1-877-349-7536 to do a verbal verification, or
- Fax your policy: 1-877-879-0241, or
- Mail your policy:
Neighborhood Credit Union
PO Box 924615
Fort Worth, TX 76124
We've put together guides and how-to videos to help walk you through some of our most-loved digital features:
Neighborhood CU Branches
We have 13 convenient branches located around the DFW Metroplex. Explore the services our each branch has to offer or locate one nearest you.
ITMs
Interactive Teller Machines (ITMs) are just like ATMs but better! Conveniently and easily:
- deposit cash and checks
- make a loan payment
- video with a branch representative during business hours
- and more!
ITMs are currently available at the following locations: Anna, Arlington, Lancaster, Grand Prairie, North Dallas, Mesquite and Uptown.
ATMs and Surcharge-Free ATM Network
Aside from ITMs/ATMs at each of our 13 branches, our members have access to over 90,000 surcharge-free ATMs as a part of the MoneyPass and Allpoint ATM Networks. A surcharge is when the owner of the ATM charges the ATM user a fee and some can get as high as $5.
Neighborhood Credit Union’s partnerships with MoneyPass and Allpoint opens up almost 100,000 ATMs to members free of this surcharge.
Free Shared Branching
Over 6,100 nationwide locations you can deposit and make withdrawals in the lobby or drive thru for no fee. Whether you are traveling or relocating to a new community, you can still have easy access to your Neighborhood Credit Union accounts.
Send Us a Message
Sometimes the quickest way to receive assistance is through sending us a message. If you need to include information such as your member number, send us a secure message (see below).
Including sensitive information?
If you need to include personal information like your account number, social security number, or password, please message us by sending a secure email or starting a secure chat: