Loan Support Specialist

Open Locations

Summary

Duties and Responsibilities

• Assumes responsibility for the effective and timely performance of assigned functions.
  
  • Responsible for understanding the title process for autos, boats, and recreational vehicles.
  • Responsible for timely processing of liens for collateralized consumer loans.
  • Responsible for timely release of liens for collateral payoffs in accordance with state guidelines.
  • Responsible for timely follow ups with financial institutions regarding title releases.
  • Responsible for working with insurance companies on total losses.
  • Responsible for back-end product cancelations and claims.
  • Performs clerical duties for the lending department.
  • Responsible for all existing loan maintenance.
• Assumes responsibility for establishing and maintaining professional business relations with customers, other financial institutions, and merchants.
  
  • Collaborates well with coworkers and other departments. Gives input to management to improve processes and member experience following TSA principles.
  • Answers questions, provides information, and/or routes calls to appropriate department when required.
  • Responsible for effectively communicating with Texas Department of Motor Vehicle, Tax Office staff, dealerships, and insurance companies regarding title work and collateral claims.
  • Responsible for effectively communicating with members.
    
  • Must have a good understanding of all credit union consumer loans and consumer loan products.
• Assumes responsibility for establishing and maintaining effective coordination and working relations with Company personnel and with management
  
  • Follows all policies and procedures regulated by the credit union as well as governmental policies, procedures, and regulations.
  • Ability to assist other departments including and related to loan services.
  • Communicates effectively with teammates, coworkers, and management.
• Assumes responsibility for related duties as required or assigned
  • Maintenance in electronic title system including error reports, matching titles, and closing accounts.
  • Process dealership and insurance payments in a timely manner via official check and wire.
  • Performs any loan related duties as needed.
  • Comply with the US Patriots Act and the Credit Unions Bank Secrecy and OFAC Policies and Procedures.

Knowledge and Experience

• Education
  • Associate's degree (AA) or equivalent from a two-year college or technical school
  • OR knowledge typically gained through a minimum of six months experience providing customer service in financial institutions or other professional office or organization.
  • Or an equivalent combination of education and experience
    
• Required Knowledge
  • Knowledge of Credit Union products and services, policies, and
    procedures.
  • Knowledge of credit union computer software, including Microsoft Office.
  • Knowledge of Lending rules and regulations.
  • Comprehensive understanding of direct lending procedures.
  • Knowledge of credit union practices culture, rules, and regulations.
    
  • Knowledge of Texas title work processes and Texas Department of Motor Vehicle processes preferred.
• Skills
  • Excellent communication and public relations skills.
  • Must be able to work with frequent interruptions while multi-tasking for accuracy with time limitations.
  • Ability to analyze accounts.
  • Ability to express ideas effectively and speak clearly.
  • Ability to use correct grammar, punctuation, and spelling.
  • Ability to follow instructions and respond to management directions.
    
  • Ability to assess multiple task or issues which are competing for limited amount of time or resource and effectively determine order in which each will be addressed, ability to set priorities, and to track both complete and incomplete actives.
  • Attentive to detail.
  • Well organized.
  • Ability to assist others.